SHIPPING & RETURN KULTURE
Your order will be processed in the order it was received. Orders are processed within 1-3 business days from date of purchase, and sent via USPS Priority Mail from Washington, DC. USPS shipping rates are determined by your location and the weight of your order, and typically ships between 1-3 business days.
Return & Exchange Kulture
Every candle is made with love and is prepared for shipment with maximum care and attention to detail. With that knowledge, we will exchange a candle if your candle is experiencing a limitation due to our oversight. In cases where a candle arrived to you, and the scent is not what you expected, we empower you to be a tad more adventurous and give it a try. It's important to note that the premium scents we use are replicas (for candle-making) of prototype fragrances.
If a candle arrives to you damaged, please email us regarding this concern. In your email, include your name, the best way you can be reached, and photos of your damaged candle. We will file a claim with USPS, and work to make things right again.